Thank you for considering Allegro Classics.

Our normal office hours are 8:00 AM to 5:00 PM Pacific Time, Monday through Friday.

Please call us toll free at 877.727.8800 or internationally at 510.528.6000.

You may also fax us at 510.892.2924. We do review e-mail, internet and voicemail frequently and will try our best to answer any questions quickly even during off hours.

Our showroom and warehouse is located at 929 Camelia Street in Berkeley, California. The showroom is open by appointment only. Please call us at least 24 hours in advance especially for weekend visits.

About the Web Site

All items are priced per piece.

Please note that by clicking on most product images will link to a product detail page featuring large images, product highlights, dimensions and frame or fabric colors.

All of our furniture is designed for everyday commercial outdoor use. The frames usually require no more than soap and water for cleaning. Sunbrella is a great material for outdoors use and is warranted for 3 years of everyday use even in the tropics.

Please note that we strive to post accurate colors for all of our furniture. However, individual monitors and processors may show the color differently than the actual material. We are very pleased to send frame samples and Sunbrella fabric swatches by Priority Mail so that you can know exactly what you are purchasing.

We are pleased to offer planning software to aid in furniture layout and configurations. Please click on the following link, http://allegroclassics.planningwiz.com/.

Cushions covered in most Sunbrella fabrics are normally included in the price if the furniture design requires them. Cushions are available for any items and we are pleased to craft coordinating pads for your existing furniture.

Our site is secure and safe for online credit card transactions. You are welcome to call us if you prefer to speak with a representative or have any special requirements.

Delivery Times

Most of our frames are in stock and can be shipped within 14 days of receipt of order. Many frames can ship within 24 hours if in stock at our California warehouse. Transit times are typically 5 working days to the East Coast, 3 days to the Midwest and 1 to 2 days on the West Coast.

Cushions are usually made to order and take from 3 to 4 weeks to manufacture. Umbrellas are typically made in 4 to 6 weeks depending on the time of year. We usually ships the frames first and the cushions directly from the sewing plant so that the furniture can be enjoyed as quickly as possible.

Expedited production of cushions and umbrellas is available reducing the manufacturing time to 10-14 days. The charge is normally about 25% of the item total. Please call if you need expedited rush delivery and we will do our best to meet your needs.

Freight

Most of our furniture is too large for small package services like UPS and needs to ship by motor freight. Business to business freight within the continental (48) United States is included in the web site price if your order exceeds $1,500. in net cost. Residential deliveries will be charged a motor freight residential delivery surcharge of $95. per order.

Furniture shipments to Hawaii and Alaska will be charged for the ocean freight between the port of Oakland, CA and the closest port.

Normal deliveries are delivered to the first dry area within your location. This is normally a loading dock, driveway or garage. The motor freight driver is not required to move the furniture any further than this spot.

Inside delivery is available for a fee of $175 per order (United States only). The driver will then deliver the furniture to a specific location providing no more than 2 flights of stairs need to be negotiated and there is a clear route to the location.

White glove delivery is available for a fee of $375 per order (United States only). A team of delivery personnel will unpack your furniture, perform any assembly and remove the packing materials. Please note that an additional $100 fee per order will be charged for installations in high rise buildings, offshore islands and deliveries within New York City, Chicago, Los Angeles and some remote areas.

We request that all motor freight carriers call to schedule an appointment at least 24 hours in advance. The appointments are usually scheduled within a 2-hour time period. We strive to select carriers with good service reputations. However, occasionally unforeseen delays may occur. Please call us if we can help in any way to expedite the delivery.

Most of our furniture is too large for small package services like UPS and need sto ship by motor freight. Business to business freight is included in the web site price if your order exceeds $1,000 in net cost. Residential deliveries will be charged a motor freight  residential delivery surcharge of $125.00 per order.

Delivery

Please be sure to inspect all shipments on delivery and note any freight damages on the receiving document. All shipments should be signed with the notation "pending inspection" in case there is any damage hidden within the packaging.

Please note that we cannot accept any freight damage claims more than (7) days after delivery. We cannot consider claims for furniture that is received without a signature.

International Shipments

We are pleased to ship to Canada, Mexico and the Caribbean. Please call or e-mail us for a specific quote including customs , brokerage and international freight.

Returns

Please notify our customer service by phone at 877.727.8800 or e-mail at service@allegroclassics.com at your earliest opportunity if there is a problem with your order. Please send images of the damage if at all possible as this greatly helps us identify the exact problem and the best and quickest remedy.

Warranty

Allegro Classics LLC warrants to you, the original purchaser, that our furniture and accessories and all its parts and components are free of defects in material and workmanship. If you find a defect in material or workmanship in any part or component, Allegro Classics LLC will, at Allegro Classic's option, repair or replace the product at no charge. "Defects" as used in this warranty, are defined as any imperfection in material or workmanship that will impair the use of the product. Our warranty is expressly limited to the replacement of parts and components. The warranty does not cover: (1) defects caused by improper assembly, (2) defects caused to the product because of product modification, intentional damage, accident, misuse, abuse or negligence after purchase, (3) normal wear and tear due to age and (4) labor or assembly costs.

All Allegro Classics residential warranties are limited to no more than seven year warranties unless otherwise specifically noted and are limited to the original purchaser with proof of purchase. All Allegro Classics LLC commercial warranties are limited to no more than three years from date of receipt and are limited to the original purchaser with proof of purchase. In some cases, product wear and tear may be depreciated for the time the product was in use.

In no event will Allegro Classics LLC be liable for incidental or consequential damages resulting from the use of any product.

Prices and specifications are subject to change without notice

We accept the following payment methods