Thank you for considering Allegro Classics LLC.
Our normal office hours are 8:00 AM to 5:00 PM Pacific Time, Monday through Friday.
Please call us toll free at 877.727.8800 or internationally at 510.528.6000.
You may also fax us at 510.892.2924. We do review e-mail, internet and voicemail frequently and will try our best to answer any questions quickly even during off hours.
Our showroom and warehouse is located at 825 Potter Street in Berkeley, California. The showroom is open by appointment only. Please call us at least 24 hours in advance to set up a convenient time.
About the Web Site
All items are priced per piece.
Please note that clicking on most product images will link to a product detail page featuring large images, product highlights, dimensions and frame or fabric colors.
All of our furniture is designed for everyday commercial outdoor use. The frames usually require no more than soap and water for cleaning. Most of our cushions are covered in Sunbrella which is a superior material for outdoor use and is warranted for (5) years of normal use.
Please note that we strive to post accurate colors for all of our furniture. However, individual monitors and processors may show the color differently than the actual material. We are very pleased to send frame samples and fabric swatches by Priority Mail so that you can know exactly what you are purchasing.
Cushions are normally included in the price if the furniture design requires them. Please note that some fabrics such as Sunbrella jacquards, Sunbrella sailcloth and some outdoor vinyl leathers are available at an additional cost.
Our site is secure and safe for online credit card transactions. You are welcome to call us if you prefer to speak with a representative or have any special requirements.
Delivery Times
Most of our frames are in stock and can be shipped within (2) working days of receipt of order. Transit times are typically (5) - (7) working days to the East Coast, (3) - (5) days to the Midwest and (1) to (2) days on the West Coast.
Cushions are usually made to order and take from (2) to (4) weeks to manufacture. Umbrellas are typically fabricated in (3) to (6) weeks depending on the time of year.
Please note that all cushions and umbrellas are considered special orders and may not be cancelled after the order is placed.
Freight
All of our shipments are FOB Allegro Classics warehouse. Freight charges are based on furniture weight and volume. We are pleased to offer free freight for orders over $2,000. Please note that commercial division items shipped to a residence will be charged a $195.00 handling fee.
We request that all motor freight carriers call to schedule an appointment at least (24) hours in advance. The appointments are usually scheduled within a 2-hour time period. We strive to select carriers with good service reputations. However, occasionally unforeseen delays may occur. Please call us if we can help in any way to expedite the delivery.
Our normal motor freight delivery is curb-side. The motor freight carrier will bring the furniture to your loading dock or driveway only.
We are pleased to offer inside delivery for $195.00 per order. The motor freight carrier will deliver the furniture to your specific site. Please note that this is limited to (1) flight of stairs and additional charges may apply for deliveries on high floors and hard to reach outdoor areas. Please notify us before shipment if you would prefer "inside delivery" service.
We are pleased to also offer white glove delivery where the crew will place, unwrap and assemble the furniture and remove all refuse. White glove service is quoted depending on the size of the order, assembly required and the shipping destination. Please note that additional charges may apply for areas remote from major metropolitan areas and deliveries in New York City, NY, Eastern Long Island and Chicago, IL. Please notify us before shipment if you would prefer "white glove delivery" service.
Delivery
Please be sure to inspect all shipments on delivery and note any freight damages on the receiving document. All shipments should be signed with the notation "pending inspection" in case there is any damage hidden within the packaging.
Please note that we cannot accept any freight damage claims more than (7) days after delivery. We cannot consider claims for furniture that is received without a signature.
International Shipments
We are pleased to ship to Canada, Mexico and the Caribbean. Please call or e-mail us for a specific quote including customs , brokerage and international freight.
Damages
Please notify our customer service by phone
at 877.727.8800 or e-mail at service@allegroclassics.com at your earliest opportunity if
there is a problem with your order. Please send images of the
damage if at all possible as this greatly helps us identify the
exact problem and the best and quickest remedy.
Returns
We want you to be totally satisfied with your purchase.
We usually request that you ship the furniture back to our CA warehouse at your expense. A 25% restocking fee may be assessed if the furniture is not returned in the original packaging. We can only accept new furniture and cannot accept items that are worn or damaged. Umbrellas are non-cancellable and cannot be returned as they are made to order. Please call us in advance of shipping back any returns.
Please note that we cannot consider returns if it more than (21) days after the delivery date.
Warranty
Allegro Classics LLC warrants to you, the original purchaser, that our furniture and accessories and all its parts and components are free of defects in material and workmanship. If you find a defect in material or workmanship in any part or component, Allegro Classics LLC will, at Allegro Classic's or the manufacturer's option, repair or replace the product at no charge. "Defects" as used in this warranty, are defined as any imperfection in material or workmanship that will impair the use of the product. Our warranty is expressly limited to the replacement of parts and components. The warranty does not cover: (1) defects caused by improper assembly, (2) defects caused to the product because of product modification, intentional damage, accident, misuse, abuse or negligence after purchase, (3) normal wear and tear due to age and (4) labor or assembly costs.
All Allegro Classics residential warranties are limited to no more than five year warranties unless otherwise specifically noted and are limited to the original purchaser with proof of purchase. All Allegro Classics LLC commercial warranties are limited to no more than two years from date of receipt, unless otherwise specifically noted, and are limited to the original purchaser with proof of purchase. In some cases, product wear and tear may be depreciated for the time the product was in use.
In no event will Allegro Classics LLC be liable for incidental or consequential damages resulting from the use of any product.
NoticePrices and specifications are subject to change without notice
Payment MethodsWe accept Visa, Master Card, American Express, Wire Transfer and Company Checks
